George's Weblog

Seems that Walmart is really screwed up with their online ordering. Look at what happened when I tried to order something to be shipped for local pickup at a FedEx office.

First, I recieved the confirmation of my order via email on 10/22.

Next, I received an email saying the items had been shipped. I checked on the website but there wasn't any tracking information yet of course. So I signed up for a text alert when the package was available for pick up.

Then I received an email on 10/28 stating that my shipment had been delayed and they didn't know when it would be delivered. No big deal as I don't need the items immediately anyway.

After a few days of not receiving anything else I decided to check (today 11/1) to see what was going on with my order. I logged into walmart.com and clicked on the tracking link. According to FedEx the shipment had been sitting at the local FedEx office since 10/24 waiting for me to pick it up and was shipped back on 10/31.

I called into Walmart customer service and was told that my package was on its way and would be delivered around 11/5. I had to argue with the customer service rep stating that the package was actually on it's way back to Walmart, not to me. After some time she put me on hold and after several minutes came back and said that I was right. She then told me that I would have to wait until the shipment was received back at Walmart before I could be credited and that I would have to reorder the items.

Really? I have to reorder something when Walmart never even notified me they were here, not an email or text message?

Now I'm sending the URL for this blog into customer service. Let's see if they are interested in making this right or not.

Funny, but I just got an email asking for my feedback on their customer service!